Refund & Cancellation Policy
How cancellations, renewals, and refunds work.
Subscriptions & Billing
CoreForge Atlas subscriptions are billed per seat on a recurring monthly or annual basis through our payment processor, Stripe. Your subscription renews automatically at the end of each billing period using the payment method on file, until you cancel.
You can view your plan, seats, invoices, and payment method at any time from Settings › Billing › Manage billing.
Cancelling Your Subscription
You can cancel at any time from Settings › Billing › Manage billing. When you cancel, your subscription remains active until the end of the current billing period — you keep full access to your paid plan through the date you have already paid for, and you are not charged again.
Cancelling does not delete your account or data. To request account or data deletion, use Settings → Data & Privacy. This creates a tracked request for operator review; completion and any required retention are recorded separately.
Refunds
Monthly plans: because you can cancel anytime and retain access through the period you paid for, monthly charges are generally non-refundable, and we do not prorate partial months.
Annual plans: if you are a first-time subscriber and request a refund within 14 days of your initial annual charge, we will refund that charge in full and end the subscription. After 14 days, annual plans are non-refundable but remain active until the end of the term.
Digital products: one-time digital purchases are delivered immediately and are non-refundable once the download or license has been issued, except where the item is faulty or not as described.
Duplicate or erroneous charges are always refunded. If you believe you were charged in error, contact us and we will investigate promptly.
Failed Payments
If a renewal payment fails, your subscription may become past due and paid features may pause until billing is restored. Update your payment method in Settings › Billing › Manage billing. Payment retries and reminders follow the configured billing settings; contact support if access does not recover after payment.
How to Request a Refund
Email support@coreforgeatlas.com from the address on your account, including your account email and the charge in question. We aim to respond within 2 business days. Approved refunds are returned to the original payment method and may take 5–10 business days to appear, depending on your bank.